Përshkrimi

IT Support Specialist

Revenued Albania is the rapidly expanding Tirana branch of Revenued, LLC, a fintech company founded by leaders in the U.S. alternative small business financing industry. Since Revenued Albania's start, we have been committed to offering top-tier talent opportunities in areas such as Sales, Customer Service, Debt Collection, Legal Services, Underwriting, Marketing, Data Science, and Technology.

At Revenued Albania, we not only attract exceptional talent but also provide competitive compensation and benefits, including private medical insurance, ongoing training, performance bonuses, transportation, and real opportunities for career growth. Our modern offices are located in the ETC Business Center, featuring sweeping views of Tirana, with convenient access to an attached shopping mall, food court, bars, and more.

Join us and become part of a thriving fintech company, where you can work alongside ambitious, career-driven professionals. Don’t miss your chance to grow with us!

We are looking for a IT Support Specialist to join our team. In this role, you will provide the organization with information technology support to optimize operational efficiency. Your primary duties will include resolving technical issues, maintaining hardware and software installations, and improving IT systems

Working hours 2:30 pm - 10:30 pm or 4:00 pm - 12:00 am

Detyrat

Job Duties and Responsibilities:

• Provide technical support to onsite and remote end-users following established industry best practices.
• Provide administrative service and support for servers, desktop computers, switches, firewalls, telephones, smartphones, application deployment, security updates and protection, and other computer-related systems and devices depending on the company’s needs.
• Deploy computers and peripherals.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, hardware and software, peripheral equipment, and other systems needed.
• Create and maintain detailed documentation for the department such as instruction guides, policies, and procedures, and update them as needed.
• Compile and create training and usage manuals for both legacy, current, and new systems.
• Respond to requests via the ticketing system and update tickets as needed while communicating changes and status to direct managers.
• Install and perform minor repairs to hardware, software, and peripheral equipment by following design and installation specifications and procedures.
• Actively update, maintain, and monitor all aspects of computer networks.
• Resolve technical issues related to network interruptions.
• May be required to perform other tasks and duties reasonably related to job responsibilities.

Kualifikimet

Experience/Knowledge, Skills & Abilities:

• C1 Proficiency in both written and spoken English.
• A Bachelor's degree in computer science, information technology, or similar.
• 2-4 years related experience or related certifications in lieu of degree,
• Experience with setting up, configuring & troubleshooting PC Hardware & Chrome OS Devices.
• Experience with Microsoft Windows 10;
• Experience with Microsoft O365 (Outlook, Word, and Excel);
• Familiar with Chrome OS, Microsoft Windows Server 2016/201,9, and Microsoft Windows Active Directory.
• Experience with administrating cloud-based SaaS applications like Google Workspace, O365, Slack, etc.
• Understanding of TCP/IP Networking.
• Experience using helpdesk ticketing systems;
• Experience installing, maintaining, and deploying Printers/Scanners;
• Experience with Internet Browsers such as Edge, Firefox, and Chrome.
• Ensure the security of our systems and foster a culture of enabling users and encouraging compliance with policies
• Skilled at multitasking; able to coordinate, organize, prioritize, and execute responsibilities in the face of conflicting priorities and unexpected situations;
• Strong interpersonal and relationship-building skills;
• Familiarity with installation, maintenance, configuration, and deployment of Printers and Scanners.
• In-depth knowledge of computer hardware, and software, and Advanced knowledge of database maintenance and system security.
• Active listening skills.
• Communicating complex information in digestible amounts.

Shënime